To see if you’re within our service territory, please use the Michigan Public Service Commission’s Service Areas map. Make sure to select Electric or Natural Gas on the upper right side of the map. Zoom in to the address where you’d like to start service at. You should be able to see who your service provider is on the map.

When starting or transferring service online, you might have the option to upload documents online. Please provide at least one of the following: 

• Social Security Number 
• Valid driver's license number
• State ID 

Document review may take between two and five business days. If there are any issues or you’re unable to upload your documents, please fax a notarized copy of the document(s) listed below to 877-635-9549: 

• Social Security Number  
• Rental or lease agreement 

In addition, please include one form of identification such as the following: 

• Valid driver's license number
• State ID
• Passport
• U.S. Military ID
• Native American Tribal ID
• Visa or Work Visa
• International driver’s license
• Employment authorization picture ID
• U.S. B1/B2 Visa/BCC/Border crossing picture ID/DHS (Department of Homeland Security Card)
• Permanent residence card
• Birth certificate and another form of above identification
  
  

Please ensure that all submitted documents have not expired. If you experience any issues with starting or transferring service, please call us at 800-477-5050. 

We follow industry security standards and the Fair and Accurate Credit Transactions Act (FACTA) to help keep your information safe

You can schedule service up to 30 days before your move in date. 

After you’ve started or transferred service, you can expect to receive your bill within 30 days. 

To ensure billing accuracy, your final bill could take up to 40 days to be processed. It will be sent to the address you specified during your new move in. You will be able to pay your final bill online.

For residential customers, a security deposit may be required based on payment history, service history or application details. This can include: 

• Unpaid or past-due energy charges from any utility in the last six years
• A previous disconnection for unpaid, undisputed energy charges
• Unauthorized energy use within the last six years
• No energy service history within the last six years
• Unsatisfactory payment history, including a returned payment in the last 12 months
• A recent bankruptcy within the last six years
• Applying for service at a residence where you don’t live
• Providing incorrect credit or identity information, or not providing identification at all
• Living in a shared residence with someone who had unpaid energy charges within the last three years

Security deposit amounts are based on energy use history over the last 12 months. If there are any unpaid energy charges, those will also need to be paid along with the deposit before service can start.

Interest rates for security deposits are at an annual rate of 5%. Your deposit will be returned as a bill credit after 12 months of satisfactory bill payments.

If the deposit was required because of unauthorized energy use, it may be held for up to 36 months. It will be returned as a bill credit after satisfactory payments are made during that time without a shut-off notice.

After service starts at your new address, you will have to re-enroll into automatic payments. To do this, visit our automatic payment enrollment pagewhere you’ll be asked to choose a payment method to start your enrollment.  After selecting your payment method, you’ll see a confirmation screen. 

Current payment plans will not transfer automatically to your new address, however you can re-enroll into your payment plans through My Personalized Offerings.

Transfer of service is done when you have service in your name but need to stop that service and start service somewhere else.

If the service is in someone else's name, simply select Start Service.

To take over service, select Start Service and submit a request in your name. We’ll close the existing account, issue a final bill, and then start service under your name.

If you have any questions or need help, please reach out to our customer service representatives by calling (800) 477-5050. They are available Monday through Friday from 8 a.m. to 5 p.m.